Shipping policy
Shipping Policy
Glow Derma Cosmetics ships orders from the United Arab Emirates to destinations made available through our online store.
Order processing
Orders are processed after successful payment confirmation. Processing and delivery times may vary depending on destination, order volume, public holidays and courier operations.
UAE delivery
Standard UAE delivery is generally estimated at 1–2 business days after dispatch. Applicable shipping charges, including any free-delivery offer, are displayed at checkout.
International delivery
International shipping availability, estimated delivery times and shipping charges are calculated or displayed at checkout based on the destination. Standard International delivery is generally estimated at 2-5 business days after dispatch.
Delivery estimates are provided as guidance and are not guaranteed. International deliveries may be affected by customs clearance, local regulations, courier delays or other circumstances outside our reasonable control.
Customs duties and import taxes
International orders may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country.
Unless specifically stated at checkout that such charges are included, these charges are the responsibility of the recipient.
Customers are responsible for ensuring that products ordered can legally be imported into their destination country.
Delivery information
Customers are responsible for providing a complete and accurate delivery address and contact telephone number.
We are not responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.
Tracking
Where tracking is available, tracking information will be provided after the order has been dispatched.
Lost or damaged shipments
If your shipment appears to be lost or arrives damaged, please contact info@glowdermaskin.com with your order number so that we can investigate with our fulfillment and delivery partners.